Why choose
Eric P. Massie?

Our values

No two funerals are the same. No two funeral directors are the same either.

Compassion

Our staff choose to do this job because we care deeply about families. We care that you successfully arrange a send-off that’s just right based on what’s important to you and your loved ones. For some, that road is well trodden and for others, it’s the first time. But for all it’s an emotional time to make big, unfamiliar decisions. Our team offer experience, patience, time and a lot of understanding. Which is why compassion for bereaved families is our number one value.

Respect

This applies both to the deceased and also the bereaved family left behind. From the first time someone comes into our care, we treat them with the same respect we’d apply to our own family, throughout their final journey. And for those left behind, we ensure they can lean on our experience, have the time, space and support to arrange the funeral they really want, not one that is convenient for us.

Integrity

We’re transparent about what’s involved in a funeral and also how much it will cost. No upselling, no hidden extras, no surprises. We don’t charge extra for viewings, Saturday morning funerals, out-of-hours removals or for any extra staff needed on the day. Delivering the highest standards of service matters to us: ensuring you get the support you need and earning your trust along the way.

Dedication

Our dedication sets us apart too. From offering a single point of contact throughout rather than a split team or a call centre to being available 24/7, 365 days a year. And the little things we do such as picking up clothing, delivering ashes, returning jewellery and other valuables. After the funeral, we don’t stop caring. Families can access our complimentary bereavement support in a variety of ways: one-to-one counselling or attending a group course.

Each funeral is unique. Every funeral is special.
Eric P. Massie is here for you when you need us the most.

Latest Posts

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Financial benefits of funeral planning

As we approach the fiscal year end, those looking to retirement are called on to top up ISAs and review their tax position and budgets. Enquiries about our Prepaid funeral plans often rise around this time of year. And here’s why. They are an efficient way of...

Championing International Women’s Day 2024

In a profession that's been traditionally male dominated, we’re shining the spotlight on two of our funeral directors, Sharon Laing in Inverurie in Aberdeenshire and Kim Ramshaw from Monkseaton, North East England.  Neither set out to be a funeral director but their...

Inside the Undertakers – come on in

The BBC’s documentary “Inside the Undertakers” with Stacey Dooley last Autumn was the latest behind-the-scenes programme to explore the funeral sector.  Early on, Dooley confesses her fears surrounding death and sets out to confront the many myths and taboos...