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Our values

No two funerals are the same. No two funeral directors are the same either.

Compassion

Our staff choose to do this job because we care deeply about families. We care that you successfully arrange a send-off that’s just right based on what’s important to you and your loved ones. For some, that road is well trodden and for others, it’s the first time. But for all it’s an emotional time to make big, unfamiliar decisions. Our team offer experience, patience, time and a lot of understanding. Which is why compassion for bereaved families is our number one value.

Respect

This applies both to the deceased and also the bereaved family left behind. From the first time someone comes into our care, we treat them with the same respect we’d apply to our own family, throughout their final journey. And for those left behind, we ensure they can lean on our experience, have the time, space and support to arrange the funeral they really want, not one that is convenient for us.

Integrity

We’re transparent about what’s involved in a funeral and also how much it will cost. No upselling, no hidden extras, no surprises. We don’t charge extra for viewings, Saturday morning funerals, out-of-hours removals or for any extra staff needed on the day. Delivering the highest standards of service matters to us: ensuring you get the support you need and earning your trust along the way.

Dedication

Our dedication sets us apart too. From offering a single point of contact throughout rather than a split team or a call centre to being available 24/7, 365 days a year. And the little things we do such as picking up clothing, delivering ashes, returning jewellery and other valuables. After the funeral, we don’t stop caring. Families can access our complimentary bereavement support in a variety of ways: one-to-one counselling or attending a group course.

Each funeral is unique. Every funeral is special.
Eric P. Massie is here for you when you need us the most.

Latest Posts

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Distant or Distanced – how we can help mourners

Facing loss is tough at any time but there's a particular tragedy for bereaved families separated by thousands of miles. More recently, that bitter experience is shared by those who may not be physically that far apart, but lockdown, self-isolating or quarantining...

Are you prepared for your digital death?

James Morris, our managing director and funeral director for 30 years explores the impact death has in the digital world of 2021. A few months ago, one of my colleagues received a message on his phone. From his reaction, something was obviously not quite right.  He...

Choosing the right coffin

Comparing the last 12 months to the year before, we have seen a shift towards funeral events that were highly personal. A key element of the uniqueness was often the coffin. At the heart of a funeral, it’s the recognisable stand-out moment. This is especially true at...