Why choose
Eric P. Massie?
Our values
No two funerals are the same. No two funeral directors are the same either.
Compassion
Our staff choose to do this job because we care deeply about families. We care that you successfully arrange a send-off that’s just right based on what’s important to you and your loved ones. For some, that road is well trodden and for others, it’s the first time. But for all it’s an emotional time to make big, unfamiliar decisions. Our team offer experience, patience, time and a lot of understanding. Which is why compassion for bereaved families is our number one value.
Respect
This applies both to the deceased and also the bereaved family left behind. From the first time someone comes into our care, we treat them with the same respect we’d apply to our own family, throughout their final journey. And for those left behind, we ensure they can lean on our experience, have the time, space and support to arrange the funeral they really want, not one that is convenient for us.
Integrity
We’re transparent about what’s involved in a funeral and also how much it will cost. No upselling, no hidden extras, no surprises. We don’t charge extra for viewings, Saturday morning funerals, out-of-hours removals or for any extra staff needed on the day. Delivering the highest standards of service matters to us: ensuring you get the support you need and earning your trust along the way.
Dedication
Our dedication sets us apart too. From offering a single point of contact throughout rather than a split team or a call centre to being available 24/7, 365 days a year. And the little things we do such as picking up clothing, delivering ashes, returning jewellery and other valuables. After the funeral, we don’t stop caring. Families can access our complimentary bereavement support in a variety of ways: one-to-one counselling or attending a group course.
Each funeral is unique. Every funeral is special.
Eric P. Massie is here for you when you need us the most.
Latest Posts
Our Defender Dream
From a small idea to a very large reality, this month sees the formal launch of our Land Rover Defender hearse. It’s the newest addition to our fleet and since it’s introduction, it’s been a popular choice for families up and down the country who want a unique,...
Grief First Aid for Funeral Directors
What a notion – first aid for the professionals that deal with death every day? Let’s talk about a successful internal programme we launched to assist our colleagues in 2024. What is GFA? Grief first aid is just that. First aid for anyone facing loss. Normal...
Upholding high standards in funeral care
As a profession, funeral directors typically strive to deliver the highest quality of care and compassionate service. Yet in light of recent events, this reputation has sadly been called into question, spreading a dark shadow over the industry. We are greatly saddened...
